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Rafistol86's avatar
Rafistol86
Explorer | Level 4
2 months ago

Not receiving 6 digit confirmation

Hello, I can't receive a mail for 6 digit confirmation when I'm trying to login. I have already tried to add noreply in m'y contacts and there is no mail even in spams. How Can you help me please ?
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the cooperation Rafistol86  - you've got :envelope: 

Rafistol86's avatar
Rafistol86
Explorer | Level 4
30 days ago
Hello, I didn't receive mail from you for that signing in problem. Which mail did you send ?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    30 days ago

    Rafistol86, the email was sent to the email address you see on this page. Since there was no reply though, it was closed automatically after a while.

     

    Can you scroll down your email address’s inbox (or even spam folder) and see if you can locate it now? From what I can see, the ticket was logged about a month ago.

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