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Forum Discussion
Mail address does not exists anymore for 6-digit code
Hi!
So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent.
The problem is, that the address was registered to a private domain. A couple of friends and me brought the domain back then, but it is not ours anymore. So the mail address cannot be recreated.
No device is connected to the Dropbox account.
Is there some possibility to change the address not logged in? Some support ticket maybe?
Last login is less then 12 mount I think. But I am not sure.
So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.
- Mark
Super User II
Hi
Unfortunately not - if an email account does not exist there is no way to replace it. https://help.dropbox.com/account-access/lost-email-access
In terms of how long ago you logged on was it over 12 months? If so they account has quite possibly been removed for inactivity as well I'm afraid.
Last login is less then 12 mount I think. But I am not sure.
So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.
were you able to get this resolved? I have the same issue. No way to recover old email address and I have password. So why the hec can't we have our files!
I have the same situation. I changed countries and I do not have access anymore to the email. I still know my pasword and I was logged in until one week ago. Anyone an idea how to handle this? Files can not be gone?
Sofie
- Megan
Dropbox Staff
Hi SofieLavit, how are you today?
Can I send you an email, in order for us to have a closer look into this?
Thanks a bunch!
Hi Megan,
Yes please
My email is [email removed as per Community Guidelines]
Thanks
Sofie
I have no access to my email account anymore linked to my dropbox account.
I know the email-adres and password but I get a message, a code is send to the email-address I can't access anymore..
So I'm not able to login to my dropbox account and change the email-address like suggested
Hey there,
Have you tried following article https://help.dropbox.com/account-access/lost-email-access
Also, checking with the Email service provider can assist you recover access to your email account.
Hope it helps in getting back your account.
the email address my account was originally set up with no longer exists - I no longer have access to it
so I can't retrieve a six digit code that is being sent to it. Please help!
[email removed as per Community Guidelines]
I need to access my files
- Megan
Hey tcredding, I hope you're doing well!
If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account.
I moved your post to this thread with more info on this issue.
Could I send you an email, just to see if there's anything we can do about this?
Keep me posted!
thank you - the email I use is [removed per Community Guidelines]
I also have an dropbox with this email; I tried to merge my sbcglobal.net to my gmail years ago, but had no luck. All m files are in the sbcglobal.net account
please contact me at [removed per Community Guidelines] any help is greatly appreciated
