We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

horwy's avatar
horwy
Helpful | Level 5
2 years ago

Mail address does not exists anymore for 6-digit code

Hi! So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent.  The problem is, that the address was registered to a privat...
Account Access
Security
  • horwy's avatar
    horwy
    2 years ago

    Last login is less then 12 mount I think. But I am not sure.

    So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi

 

Unfortunately not - if an email account does not exist there is no way to replace it. https://help.dropbox.com/account-access/lost-email-access

 

In terms of how long ago you logged on was it over 12 months? If so they account has quite possibly been removed for inactivity as well I'm afraid.

  • horwy's avatar
    horwy
    Helpful | Level 5
    2 years ago

    Last login is less then 12 mount I think. But I am not sure.

    So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.

    • Brandynl's avatar
      Brandynl
      New member | Level 2
      2 years ago

      were you able to get this resolved? I have the same issue. No way to recover old email address and I have password. So why the hec can't we have our files! 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Brandynl, sorry to hear about that! 

         

        Can I send you an email, in order for us to have a closer look into this?

         

        Keep me posted! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!