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Forum Discussion

pedruz68's avatar
pedruz68
Explorer | Level 3
3 months ago

I no longer have access to the email address linked to my Dropbox account. What should I do?

Non ho più accesso alla mail cui era abbinato piano. Come posso risolvere problema?

Account Access
Security
  • Megan's avatar
    Megan
    3 months ago

    Ciao @pedruz68!

     

    Tieni presente che non è saggio continuare a condividere la tua email su un forum pubblico dove chiunque può accedere a queste informazioni.

     

    Inoltre, viola le linee guida della nostra Community.

     

    In ogni caso, ti ho inviato un'email, in modo che possiamo esaminare la questione più da vicino.

     

    --

     

    Hey @pedruz68!

     

    Keep in mind it's not wise to keep sharing your email on a public forum where anyone can access this information.

     

    Also, it violates the guidelines of our Community.

     

    In any case, I sent you an email, in order for us to have a closer look into this.

  • pedruz68's avatar
    pedruz68
    Explorer | Level 3
    3 months ago
    Buongiorno, ho lo stesso problema. Mi potete aiutare?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Ciao @pedruz68! Grazie per aver pubblicato sul forum oggi.

     

    Solo per chiarire, ricordi la password per accedere al tuo account Dropbox? Se sì, ti viene chiesto un codice monouso, quando accedi?

     

    Il tuo account Dropbox è a pagamento?

     

    Fammelo sapere e andiamo avanti da lì.

    ----------------

    Hey @pedruz68! Thanks for posting on the forum today. 

     

    Just to clarify, do you remember the password to enter your Dropbox account? If yes, are you being asked for a one-time code, while signing in? 

     

    Is your Dropbox account on a paid subscription? 

     

    Let me know and we’ll go from there.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Grazie per la spiegazione, @pedruz68! Puoi anche dirmi cosa succede esattamente quando provi ad accedere?

         

        Ricordi la password per entrare nel tuo account Dropbox? Se sì, ti viene chiesto un codice monouso, mentre accedi?

         

        Te lo chiedo perché, se ricordi la password dell'account, possiamo aiutarti ulteriormente a recuperare l'accesso.

        --------------------

        Thanks for clarifying, @pedruz68! Can you also let me know what happens exactly when trying to sign in? 

         

        Do you remember the password to enter your Dropbox account? If yes, are you being asked for a one-time code, while signing in? 

         

        I’m asking because, if you remember the password of the account, we can further assist you regain access.

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