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Forum Discussion
Can I access my account if I don't have access to the email?
I am unable to log into my Dropbox account when I reset the Password it goes to an old email address. I no longer have access to this email address so I cannot forward the mail or access the reset code. Is there any other way that I can access my account if I don't have access to the email?
- Hannah
Dropbox Staff
Hey jamiesellsaustin, thanks for reaching out to the Dropbox Community.
Access to the account's email address is indeed necessary for you to access the account.
However, I would suggest reaching out to our support team, for further assistance.
To do that, open a private browsing/incognito window on your browser and go to this page to fill out the form and submit your request.
Let us know once you have your ticket number.
Thanks!
