You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Tysonia29's avatar
Tysonia29
New member | Level 1
6 hours ago

I see that my Dropbox account has been marked as inactive and I need to contact the admin.

I need help please yesterday i made a new account with an abonemennt i logged in today just to see the message  :dropbox this account has been marked as inactive. contact the team admin: i cant log in or do anything about it !

Account Access
Error Messages
Sign In
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 hours ago

    Hi Tysonia29, let’s have a look into this. 

    Did you happen to join a Dropbox team yesterday? 

    Have you reached out to support about this, by any chance? If yes, please send me here any ticket numbers you may have.

    I’ll be waiting for your updates.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions