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RJD_ME's avatar
RJD_ME
New member | Level 2
2 years ago

Account access

I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted through Windows File Manager were still appearing in my Dropbox account. I checked to see that I was in the correct account, and it was the correct paid account. So, I thought I should log out and log in again. I put in the normal username and email address and the normal password, but it directed me to the personal free account.

I also thought if I did a password reset, it might take me to the paid account. No success.

Nothing in the robot support system is helping me.  I desperately need to access the files from the paid account. Given that I am paying for a Dropbox service, surely there must be a way to communicate with that service provider. If anyone can assist, I would be so grateful.

Russell

Account Access
Billing
Security
  • Russel Driscoll's avatar
    Russel Driscoll
    2 years ago

    Thanks, Nancy, for responding. 

    I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts. 

    I await our respective timelines to work so that I can receive further instructions from Dropbox Support.

    Russell

  • RJD_ME's avatar
    RJD_ME
    New member | Level 2
    2 years ago

    I forgot to mention that there is a Dropbox ID number on my monthly bank statement. Also, I have checked, and it is a 2TB account that I am subscribed to.

    Russell

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Welcome to the forum, RJD_ME!

       

      Can you please go here and insert the transaction ID that you mention in your second post?

       

      Is the email address that you see the same as the one you’re trying to log in to Dropbox with?

       

      Let me know.

      • Russel Driscoll's avatar
        Russel Driscoll
        Helpful | Level 6
        2 years ago

        Thanks, Nancy, for responding. 

        I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts. 

        I await our respective timelines to work so that I can receive further instructions from Dropbox Support.

        Russell

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to jump in here, Russel Driscoll!

       

      Would you mind sending over the ticket ID for your communication with support, so we can also track it in our system?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks, Russel!

       

      If you need anything else, don't hesitate to reach out to us again.

       

      Have a great day!

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