Forum Discussion

New member | Level 2

2 years ago

Account access

I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted throu...

Account Access

Billing

Security

Russel Driscoll
2 years ago
Thanks, Nancy, for responding.
I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts.
I await our respective timelines to work so that I can receive further instructions from Dropbox Support.
Russell

RJD_ME

New member | Level 2

2 years ago

I forgot to mention that there is a Dropbox ID number on my monthly bank statement. Also, I have checked, and it is a 2TB account that I am subscribed to.

Russell

Nancy
Dropbox Staff
2 years ago
Welcome to the forum, RJD_ME!

Can you please go here and insert the transaction ID that you mention in your second post?

Is the email address that you see the same as the one you’re trying to log in to Dropbox with?

Let me know.
- Russel Driscoll
  Helpful | Level 6
  2 years ago
  Thanks, Nancy, for responding.
  I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts.
  I await our respective timelines to work so that I can receive further instructions from Dropbox Support.
  Russell
Hannah
Dropbox Staff
2 years ago
Sorry to jump in here, Russel Driscoll!

Would you mind sending over the ticket ID for your communication with support, so we can also track it in our system?
- Russel Driscoll
  Helpful | Level 6
  2 years ago
  Ticket #22236550: DB: Billing, payments, and subscription changes
Hannah
Dropbox Staff
2 years ago
Thanks, Russel!

If you need anything else, don't hesitate to reach out to us again.

Have a great day!
- Russel Driscoll
  Helpful | Level 6
  2 years ago
  Hi Hannah,
  
  I have tried to follow the instructions given by Dropbox Support in the following link: https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only
  However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.
  I am hoping that someone in the Community can see this and reply outside of USA work hours.
  Russell
  - Mark
    Super User II
    2 years ago
    Russel Driscoll wrote:
    
    Hi Hannah,
    
    I have tried to follow the instructions given by Dropbox Support in the following link: https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only
    
    However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.
    
    I am hoping that someone in the Community can see this and reply outside of USA work hours.
    
    Russell
    
    Hi Russell
    
    Are you doing this on the desktop software and not the website?
    
    You need to click on the Dropbox icon on your computer and then the avatar at top right.