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RJD_ME's avatar
RJD_ME
New member | Level 2
2 years ago

Account access

I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted throu...
Account Access
Billing
Security
  • Russel Driscoll's avatar
    Russel Driscoll
    2 years ago

    Thanks, Nancy, for responding. 

    I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts. 

    I await our respective timelines to work so that I can receive further instructions from Dropbox Support.

    Russell

RJD_ME's avatar
RJD_ME
New member | Level 2

I forgot to mention that there is a Dropbox ID number on my monthly bank statement. Also, I have checked, and it is a 2TB account that I am subscribed to.

Russell

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks, Russel!

 

If you need anything else, don't hesitate to reach out to us again.

 

Have a great day!

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      Russel Driscoll wrote:

      Hi Hannah,

       

      I have tried to follow the instructions given by Dropbox Support in the following link: https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only

      However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.

      I am hoping that someone in the Community can see this and reply outside of USA work hours.

      Russell

      Hi Russell

       

      Are you doing this on the desktop software and not the website? 

       

      You need to click on the Dropbox icon on your computer and then the avatar at top right. 

      • Russel Driscoll's avatar
        Russel Driscoll
        Helpful | Level 6
        2 years ago

        Thanks for the prompt reply, Mark.

        Yes, I was on my Desktop, and your instruction worked. Brilliant.

        Russell.

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