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Forum Discussion
6-digit code required to login is sent to an email address I no longer have access to
Hello, I can no longer access my Dropbox account since the 6-digit code required to login is being sent to an email address that has been deactivated by my previous organization. I have read seve...
Unfortunately, I have already contacted my previous organization and reactivating my account is not an option. Does that mean its the end of the road? Surely there must be other ways to address this and authenticate my identify?
Thanks.
Nancy
Dropbox Staff
Dropbox StaffHi douel045, and sorry to jump in here.
Can you please follow these steps and log a support ticket with our team?
- Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
- Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
- Scroll down the page to “Submit a Help Request”.
- Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
- You will then receive a confirmation email that will have a ticket number.
Once you have a confirmation email with a ticket number, please post this number here, so that we can locate your ticket in our system.
