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Forum Discussion
Since the update to v154.4.5363, offline files are not storing locally when requested
Hello, like many people, I got the update that added the individual user folders and changed all the file paths in Dropbox as a result. It looks like shortcut aliases where made to help all the apps ...
Hi CcummingsDT, do you have any other cloud services running on your machine, such as OneDrive?
If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?
Walter
Dropbox Staff
Dropbox StaffHey CcummingsDT, sorry to hear you're having issues with this.
Could you please clarify your device's exact OS and the size of the files you're noticing this on?
Any additional information or even screenshots would be most welcome!
Hello, Walter! Thanks for reaching out so quickly. Since I really needed the files to get local, I restarted Dropbox and during init, it saw the flags to bring those files local and did it just fine.
Sorry I contaminated the test environment!
As for the PC Windows info, it is attached.
I will need to do more work (create some new files and then try to bring them offline (local) tonight. Sorry for the delay.
- Walter
No worries CcummingsDT - feel free to take your time!
Whenever you're ready, reply back here to continue troubleshooting, if needed.
Here is an example of a file the context menu thinks is already local but the icon for the file says it is only online.
And the system tray icon for Dropbox shows idle (nothing happening)
This is on my office PC, not the laptop, so if you need the Windows info, just let me know.
