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qtec's avatar
qtec
Explorer | Level 3
5 months ago

Recently changed my email address and now my account is empty

I changed my email address in my drop box account recently. Now when I log in using my new email my drop box is empty. Deleted files is also empty. Cannot find any buttons or links to be able to contact someone to find out why the file is empty.

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  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    5 months ago

    Hello, may I ask if when you log in to Dropbox using your old email address, do you still see your files there?

    Are you sure that Dropbox sent you an email confirming the email change?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        5 months ago

        Its a 2 factor security code which you need to get from that email. Can you access it?

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