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qtec's avatar
qtec
Explorer | Level 3
5 months ago

Recently changed my email address and now my account is empty

I changed my email address in my drop box account recently. Now when I log in using my new email my drop box is empty. Deleted files is also empty. Cannot find any buttons or links to be able to cont...
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maher1982's avatar
maher1982
Icon for Super User rankSuper User

Hello, may I ask if when you log in to Dropbox using your old email address, do you still see your files there?

Are you sure that Dropbox sent you an email confirming the email change?

qtec's avatar
qtec
Explorer | Level 3
5 months ago

Hi. I have tried logging in using old email. Does not work. Its says sensing a code to [removed per the Dropbox Community Guidelines] - No idea what this is. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago

    Its a 2 factor security code which you need to get from that email. Can you access it?

    • qtec's avatar
      qtec
      Explorer | Level 3
      5 months ago

      No idea what that email is. It is not an email address associated with me.

      • maher1982's avatar
        maher1982
        Icon for Super User rankSuper User
        5 months ago

        Hi Qtec,

        I think there was an error during the email change process. Since you are unable to access the email address associated with the two-factor authentication [removed per the Dropbox Community Guidelines] and you do not recognize it, I strongly recommend contacting Dropbox support for assistance.

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