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qtec's avatar
qtec
Explorer | Level 3
5 months ago

Recently changed my email address and now my account is empty

I changed my email address in my drop box account recently. Now when I log in using my new email my drop box is empty. Deleted files is also empty. Cannot find any buttons or links to be able to cont...
Account Access
Account Settings
Multiple Accounts
maher1982's avatar
maher1982
Icon for Super User rankSuper User
5 months ago

Hello, may I ask if when you log in to Dropbox using your old email address, do you still see your files there?

Are you sure that Dropbox sent you an email confirming the email change?

  • qtec's avatar
    qtec
    Explorer | Level 3
    5 months ago

    Hi. I have tried logging in using old email. Does not work. Its says sensing a code to [removed per the Dropbox Community Guidelines] - No idea what this is. 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 months ago

      Its a 2 factor security code which you need to get from that email. Can you access it?

      • qtec's avatar
        qtec
        Explorer | Level 3
        5 months ago

        No idea what that email is. It is not an email address associated with me.

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