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qtec's avatar
qtec
Explorer | Level 3
5 months ago

Recently changed my email address and now my account is empty

I changed my email address in my drop box account recently. Now when I log in using my new email my drop box is empty. Deleted files is also empty. Cannot find any buttons or links to be able to cont...
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qtec's avatar
qtec
Explorer | Level 3

Hi. I have tried logging in using old email. Does not work. Its says sensing a code to [removed per the Dropbox Community Guidelines] - No idea what this is. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago

Its a 2 factor security code which you need to get from that email. Can you access it?

  • qtec's avatar
    qtec
    Explorer | Level 3
    5 months ago

    No idea what that email is. It is not an email address associated with me.

    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User
      5 months ago

      Hi Qtec,

      I think there was an error during the email change process. Since you are unable to access the email address associated with the two-factor authentication [removed per the Dropbox Community Guidelines] and you do not recognize it, I strongly recommend contacting Dropbox support for assistance.

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