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Forum Discussion
How can we speak to someone at Dropbox?
How do we get to speak to a live human being at Dropbox?
- How can I cancel my subscription immediately and get my refund that you took today
- Mark
Super User II
Stacy3 wrote:
How can I cancel my subscription immediately and get my refund that you took todayHave you read the help articles on it?
- I don’t understand how this is acceptable in this life. To only give support for a business to people who are paying more fees. You’ve completely lost me as a customer. I spent $12 on a fax, and have been sitting here for almost 2 hours with no confirmation of it being sent, and it’s showing trilling. No movement. Is anyone going to be giving me a refund or should I take matters higher?
- Megan
Dropbox Staff
Hi Jtremel, sorry to hear about that!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox or Sign account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Is there a way you can just help and see what’s going on? It says it was sent, but that little thing next to it is trilling like it’s thinking. Why isn’t this going through and processing??? I have had this issue ALLLLL day with multiple platforms. I’m just pissed
If you are a free user, they don't care. Bot only, with limited canned responses.
If you paid, they still don't care. They got your money. They will find some other sucker to fleece.
Not Dropbox, Zendesk support.
Very few humans on that payroll.
They refuse to even look at my problems. They only send canned responses based on keywords then ignore me.
- Megan
Hi Very_Upset, sorry to hear about that!
I'd be more than happy to help. Feel free to let me know more, about the situation you're facing.
Thank you!
It has been almost a year since I paid for my dropbox account. I have about 2 TB of footage store in it. About 9 months ago, I worked on a project where I agreed to receive shared footage with someone. This action caused my account to only show that shared footage. My 2TB of footage is suddenly gone. How can I receive this footage?
Do I need to pay for a plan before I can talk to a real life human who might be able to fix this for me?
Or is there a way I can phrase this for a robot to help me?
Thank you in advance for any help!
- Mark
Hi jdestin4
Dropbox doesnt remove data from an account when you get shared access. It just adds to it.
Are you sure you have not accidentally set up a second account? What is www.dropbox.com/events showing?
Data recovery is always only related to the plan status of your account - i.e. if a free user its 30 days. So, if your data was removed over 30 days ago it is not recoverable via Dropbox. Even paying wont extend that.
Thank you for your help on this. It is possible I set up another account. Is it possible to have two accounts with the same email?
When I clicked on the link you sent the last thing shown was the footage being shared to me in July 2022. However, I uploaded tons of footage in July 2021.
It kills me that I can not find a way to talk with customer support. Can anyone help? My account is all jacked up and I would love to talk to a human.
- Rich
Matthew1922 wrote:
It kills me that I can not find a way to talk with customer support. Can anyone help? My account is all jacked up and I would love to talk to a human.
Phone support is only available for Business accounts, and it's initiated via the Admin console by way of a callback. There is no phone number to call.
You can find the support options that are available to you on the Support page, or you can post a question here and we can try to help.
- JayHi Shauna Sanheim, thanks for contacting us.
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
Is there anything you require assistance with that we could provide info on the community?Yes. I upgraded my account which was under my company email address, which I am now retired from. I received my payment receipt to my personal email on the upgrade from Dropbox, but all correspondence states I'm out of space. I cannot lose the files on my computer or all the photos I upload from my phone. I tried editing my personal email address, but was told it was in use? The 2 email addresses that could be referenced are below.
[removed] - current and permanent address
[removed] - no longer used
[personal information removed per the Community's Guidelines]
Please help me correct this so my payment is applied to my current email, but preserves all Dropbox stored data from my past email.
Thank you.
- Jay
Hi daddix55, as this is a new username, this means you're signed in under a different Dropbox account, which user were you previously?
Could you check which email is currently signed in on this page? Are the payments associated to that account according to here?
Currently, it isn't possible to transfer payments from one account to another, nor merge two Dropbox accounts.
