Forum Discussion

New member | Level 2

3 years ago

How can we speak to someone at Dropbox?

How do we get to speak to a live human being at Dropbox?

Explorer | Level 3

If you are a free user, they don't care. Bot only, with limited canned responses.

If you paid, they still don't care. They got your money. They will find some other sucker to fleece.

Not Dropbox, Zendesk support.

Very few humans on that payroll.

They refuse to even look at my problems. They only send canned responses based on keywords then ignore me.

Dropbox Staff

2 years ago

Hi Very_Upset, sorry to hear about that!

I'd be more than happy to help. Feel free to let me know more, about the situation you're facing.

Thank you!

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!