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Forum Discussion

Shauna Sanheim's avatar
Shauna Sanheim
New member | Level 2
3 years ago

How can we speak to someone at Dropbox?

How do we get to speak to a live human being at Dropbox?
Account Settings
FAQ
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Jtremel, sorry to hear about that!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox or Sign account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

Jtremel's avatar
Jtremel
New member | Level 2
10 months ago
Is there a way you can just help and see what’s going on? It says it was sent, but that little thing next to it is trilling like it’s thinking. Why isn’t this going through and processing??? I have had this issue ALLLLL day with multiple platforms. I’m just pissed
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Jtremel, I'd be happy to help! 

     

    Usually our system will send you a confirmation email within a minute or two of your transmission's completion letting you know it finished, or if it failed, and why.

     

    If you check your inbox, are you able to locate any emails there? 

     

    As for the trilling, would you mind sending me a screenshot, please in order for me to have a visual? Just make sure none of your personal info is shown there. 

     

    Thanks a bunch!

    • Jtremel's avatar
      Jtremel
      New member | Level 2
      10 months ago
      There are no emails from Dropbox, I have kept checking just in case since I requested a copy be sent to me. I don’t think there’s a way to send a photo? It’s basically like when you submit something and then the system starts thinking. I don’t know how else to describe it but it has not given me any confirmation and I’ve spent $12 already.

    • Jtremel's avatar
      Jtremel
      New member | Level 2
      10 months ago
      Thanks for your help. Looks like the fax was finally sent. Sorry for the freak out and thanks again. You handled it well. Have a good night
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Awesome news, and don't worry at all Jtremel!

         

        A little Thursday freak-out happens to the best of us. 😊

         

        If you need anything else, let us know! 

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