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Muhammad Mohsin's avatar
Muhammad Mohsin
New member | Level 2
3 years ago

Wrong Date of Birth

Hello I have wrongly entered my date of birth today what should i do?

 

Account Settings
Dropbox Family
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone đź‘‹đźŹ˝

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    đź’Ś Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

  • Alfie1's avatar
    Alfie1
    New member | Level 2
    2 years ago

    I have entered the wrong date of birth and now I need to prove my age with my ID but I can not find a number or email to contact 

     

  • Bianca Leung's avatar
    Bianca Leung
    New member | Level 2
    2 years ago

    I have the same problem. Entered the wrong age. What shall I do? Please help

  • sachshardul's avatar
    sachshardul
    New member | Level 2
    2 years ago

    Requesting you to unblock the account it is not minor just wrongly dob written.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi sachshardul, sorry to hear about that! 

       

      We would need some account-specific info, in order to resolve this. Would it be okay for me to send you an email, so that we can have a closer look?

       

      Keep me posted, and we'll take it from there!

      • Luis Guerra's avatar
        Luis Guerra
        New member | Level 2
        2 years ago

        I accidentally entered my birth year wrong when upgrading a dropbox to a family account. ow the profile will be suspended in 48 hours unless I contact customer support. I have not been successful contacting anyone as the link options are literally just this community board or a bot telling me to contact someone. 

         

         

  • Seema H's avatar
    Seema H
    New member | Level 2
    2 years ago

    I entered date of incorporation of the company at the time of making payment. Now it says I don't have the legal age and that my account will be closed. How can I modify my age? How do I simply change a birth date?? I need to make the payment immediately... 

     

     

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey there Seema H, sorry to hear you're having issues with this.

       

      In this case, you'll need to reach out to our support team for further assistance through this form. 

       

      Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information. 

       

      Once you get a ticket ID from our system, you can share it with us here so that we can look it up as well.

       

      I hope this helps!

  • someone3's avatar
    someone3
    New member | Level 2
    2 years ago

    Hi, I also have the same issue where I have genuinely added the wrong date and am about to loose some important files dont have another place to save it, need help for the same.  

  • Eunseongkim's avatar
    Eunseongkim
    Explorer | Level 4
    2 years ago

    I use gmail account and I was in the proceed of payment.

    I accidentally thought the year was today's date and due to children stafety? 

    The account has been locked down. 

     

    I sent email to dropbox admin and there is no reply.

    I have no idea to contact to them... 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Eunseongkim, sorry to hear about this confusion.

       

      Can i send you an email, so our team can look into this?

      • Eunseongkim's avatar
        Eunseongkim
        Explorer | Level 4
        2 years ago

        @Hannah  Yes, please!! 

        Waiting for your email to come. ^^

  • seekinganswer's avatar
    seekinganswer
    Explorer | Level 3
    2 years ago

    Hello I have wrongly entered my date of birth today what should i do?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi seekinganswer, I hope you're doing well! 

       

      Can I send you an email, in order for us to have a closer look into this?

       

      Let me know!

  • myfirsttech_sg's avatar
    myfirsttech_sg
    Explorer | Level 3
    2 years ago

    Hi, how do i change my birthdate. I accidentally choose the wrong year. Please help.

  • myfirsttech_sg's avatar
    myfirsttech_sg
    Explorer | Level 3
    2 years ago

    I tried to join the Family group with my team members but apparently I accidentally put the wrong year on my birthdate. Please help.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey myfirsttech_sg, hope you’re doing well. 

       

      Have you logged any tickets about this with our support team? 

       

      If not, please open a different browser (that’s NOT logged in to any Dropbox account), and open a ticket with them via this page. Send me your ticket number here afterwards.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi myfirsttech_sg, sorry to jump in here! 

         

        What my colleague meant, is that you'd need to directly contact our Support team about this, since this issue would require some account-specific info, that we can't have while in a public forum.

         

        Have you tried following the steps that Nancy provided? 

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