We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Muhammad Mohsin's avatar
Muhammad Mohsin
New member | Level 2
3 years ago

Wrong Date of Birth

Hello I have wrongly entered my date of birth today what should i do?  
Account Settings
Dropbox Family
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone 👋🏽

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    💌 Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

sachshardul's avatar
sachshardul
New member | Level 2
2 years ago

Requesting you to unblock the account it is not minor just wrongly dob written.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi sachshardul, sorry to hear about that! 

     

    We would need some account-specific info, in order to resolve this. Would it be okay for me to send you an email, so that we can have a closer look?

     

    Keep me posted, and we'll take it from there!

    • Luis Guerra's avatar
      Luis Guerra
      New member | Level 2
      2 years ago

      I accidentally entered my birth year wrong when upgrading a dropbox to a family account. ow the profile will be suspended in 48 hours unless I contact customer support. I have not been successful contacting anyone as the link options are literally just this community board or a bot telling me to contact someone. 

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to hear this, Luis Guerra. 

         

        Please try logging a ticket with these steps and send me your ticket number here: 

         

        1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
        2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
        3. Scroll down the page to “Submit a Help Request”.
        4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
        5. You will then receive a confirmation email that will have a ticket number.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions