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Forum Discussion
Why has money been taken from my account when I only have a free Basic plan?
I am reaching out in regards to a withdrawal made from my bank account from Dropbox. The withdrawal amount is over $200 annd was taken out of my bank ancc accounts n the 7th of this month and I have a free version Can you tell me how this is possible? Thank you. Looking forward to hearing from you.
- Nancy
Dropbox Staff
Thanks for posting on our Community today, Samantha haggerty! Welcome aboard.
When checking your bank statement, is there any reference to Google Play or iTunes?
If not, you can use the 12-digit transaction ID that should be provided there and look up the Dropbox account for which you’re being charged here.
Let me know if you need further help after that.
