We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Samantha haggerty's avatar
Samantha haggerty
New member | Level 1
4 days ago

Why has money been taken from my account when I only have a free Basic plan?

I am reaching out in regards to a withdrawal made from my bank account from Dropbox. The withdrawal amount is over $200 annd was taken out of my bank ancc accounts n the 7th of this month and I have ...
Billing
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Thanks for posting on our Community today, Samantha haggerty! Welcome aboard.

When checking your bank statement, is there any reference to Google Play or iTunes? 

If not, you can use the 12-digit transaction ID that should be provided there and look up the Dropbox account for which you’re being charged here. 

Let me know if you need further help after that.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions