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Forum Discussion
Why does Dropbox keep emailing me about billing after I've downgraded?
Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have been getting harassing emails from the Dropbox billing mail bot telling me they can’t bill my credit card. No sh*t Sherlock … I canceled the subscription … and I did it before the renew process was to have begun. So why are you sending me emails, multiples even, each day when I have followed your process to unsubscribe, downgrade, and cancel billing? Now, I’ll be happy to pay Apple for the extra storage space if and when I need it.
Hi DanielAX, thanks for bringing this to our attention.
It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details.
Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding this matter.
If you have any further queries, feel free to message back.
- Jay
Dropbox Staff
Hi DanielAX, thanks for bringing this to our attention.
It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details.
Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding this matter.
If you have any further queries, feel free to message back.
Hi, I have the same issue! I canceled my subscription over a month ago and now I’ve been getting emails regarding the billing details twice per day. What can I do about it?
- That’s absolute garbage. Both App Stores have web hooks that can sense these events. I know that because I’ve built them for several companies (both in the cloud and in mobile). In other words, the software isn’t doing its job. Perhaps that’s why only 2% of your accounts convert to paid service. Drop ox is a SaaS. Literally the entire value of the service is defined by whether the software is good or not. Dropbox is not.
- Hey look at that! 3 more emails just for making this post. I will never use this service again.
- Hi Jay,
I have the same issue and and cancelled it two months ago and still getting the email as below.
We recently downgraded your account to Dropbox Basic because we received notice from Apple that they were unable to process payment for your plan.
If you're currently using more than 2 GB of space, file syncing will stop. No files will be removed, but syncing will only resume when you bring your account under quota again.
To restore your additional Dropbox space and features, simply click on the button below to access our payment page, where you can resubmit your billing information and upgrade your plan.
- I’m having the same issue. For the past month I have been receiving emails from drop box that payment cannot be processed. Very confusing process. They certainly don’t make it easy to leave.
I have done everything exactly as they say to do. I have followed the instructions to the “t.” The answer given by the Dropbox rep doesn’t hold water; Apple has notified other subscriptions ending in December in the same week as Dropbox; no issue with those vendors. But here we are at or near 14 days after the renew lapsed, over 30 days since I canceled the subscription, and I’m still getting emails. I’m sure Apple updates subscription information more than every 45 days. Seems Dropbox is simply trying to harass me into re-subscribing. It’s just bad business practice whatever it is.
- Nancy
Hi everyone! I’m sorry to hear this keeps happening.
If you open one of these emails, and select the option to “Unsubscribe”, do you still keep receiving them?
- Megan
Hey all!
I wanted to thank you for your comments, and feedback and let you know that our Team is aware and working on improving this.
Thank you so much!
- Now our personal information has been stolen. What is it you guys do again? We’ve been down the list of things a cloud service is supposed to do and Dropbox has achieved literally none of them.
- I have this issue also. I am starting to perceive the daily emails of “Your payment cannot be completed” (after I legitimately downgraded using the prescribed process) as quite agressive,
yup same here, can't even delete my account due to this problem...
