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pinkyellowroses74's avatar
pinkyellowroses74
Explorer | Level 3
24 days ago

My devices are linked to two different email addresses

When I now go to dropbox on my PHONE, it appears to be linked to ONE of my prior (but still active) email addresses. When I go to dropbox on my COMPUTER, it appears to be linked ANOTHER one of my ema...
Account Settings
Multiple Accounts
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
24 days ago

Hi pinkyellowroses74,

 

 

Thanks for getting in touch.

 

It looks like this account is linked to a Gmail address. Would it be alright if we contacted you via email?

 

We can continue from there.

  • pinkyellowroses74's avatar
    pinkyellowroses74
    Explorer | Level 3
    24 days ago
    Yes email is fine
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      24 days ago

      I just sent you an email pinkyellowroses74, I'll see you there! 

      • pinkyellowroses74's avatar
        pinkyellowroses74
        Explorer | Level 3
        20 days ago

        Support was horrific. You have combined an old account associated with one device and newer account with another device. Some of my irreplaceable photos in folders have been “emptied”. And today I still have not gotten confirmation if both accounts are active -one links to phone and a different one links to computer. ([removed per Community Guidelines] (1st and older account) and [removed per Community Guidelines] (2nd account set up). 
        TERRIBLE TERRIBLE TERRIBLE that you can’t figure this out and explain to me how to fix it. More like DripDropbox!!

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