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keikokumagai's avatar
keikokumagai
New member | Level 2
3 years ago

Upgraded Plan Not Reflected

My co-worker upgraded my 2GB personal account to a 1TB account. She submitted the payment. However, my account is still showing only 2GB. I have logged out, restarted my computer, etc., and it does n...
Payments
Plans
Storage space
upgrades
  • Megan's avatar
    Megan
    3 years ago

    Hope you're doing well, MCSquared22.

     

    Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

     

    In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.
     

Jefflebowski's avatar
Jefflebowski
New member | Level 2
I have a subscription to the plus plan but my app says I don’t and am out of room. FYI it’s thru Apple iOS and not sure how to connect all accounts. I guess that’s two separate issues but I cannot figure out which if any account has the plus plan active.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Jefflebowski, I've merged you to this thread, could you try the steps in the solution provided to see if they help?

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