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keikokumagai's avatar
keikokumagai
New member | Level 2
3 years ago

Upgraded Plan Not Reflected

My co-worker upgraded my 2GB personal account to a 1TB account. She submitted the payment. However, my account is still showing only 2GB. I have logged out, restarted my computer, etc., and it does n...
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upgrades
  • Megan's avatar
    Megan
    3 years ago

    Hope you're doing well, MCSquared22.

     

    Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

     

    In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.
     

Naddi84's avatar
Naddi84
New member | Level 2
3 years ago
Hi everyone,

I upgraded my Dropbox to plus via Apple Pay. The amount was deducted from my back account so payment went through yet my account is still the free version.

Any way to get through to Dropbox as the free version doesn’t qualify me for help from customer service only the ChatBot
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Naddi84, could you try the solution in this thread I've merged you to?

     

    Keep me updated with any progress!

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