You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Vanda Cunha's avatar
Vanda Cunha
New member | Level 1
3 days ago

Upgrade is not reflected in my account even though I paid.

I upgraded my account and are paying for 3 months but the upgrade is not reflected in my account
Billing
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Hi Vanda Cunha, welcome to our Community!

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

If you have the transaction ID that is linked to your charges, you can also take a look here.

Keep me posted for any updates! 

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