We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Nweindav's avatar
Nweindav
Helpful | Level 5
8 years ago

Unable to update payment information

I am on an annual subscription to dropbox.  My payment was set up to automatically paid upon renew with my credit card. Since my last renewal my credit card was updated with a new expiration date.  D...
Payments
upgrades
  • Jane's avatar
    Jane
    6 years ago
    Hey Amanaman, it would be worth noting that we have limited visibility to the possible causes of a failed payment on our tools, since your bank or payment vendor keeps that information hidden for your protection. As this inquiry pertains to sensitive information that can’t be discussed on the Community, we usually advise discussing payment-related concerns through our Official Support channel. 
     
    Because I understand that you wish to resolve that asap on your end, I ran a search on our system, I located your open Support request there & I could see that a specialized technician replied back to you earlier today within the day. 
     
    Please do let me know here if you haven’t been able to locate their message or you need further assistance in any way & I’ll do my best to check back with you soon. Thanks! 
ccodlin's avatar
ccodlin
New member | Level 2

I have the exact same problem. This is insane. It's as though Dropbox is begging me to move my storage to another provider.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey ccodlin, 

That's not right, we don't want you to go! Let's see what we can do to have this sorted. 

As a first step, could you try accessing your Account page through an incognito browsing window and see if the payment gets through from there? 

If this persists, please let me know in your reply! 

Warm regards, 
JaneA
  • Amanaman's avatar
    Amanaman
    New member | Level 2
    6 years ago

    Nearly two and a half years later, this problem is STILL going on... It is deeply disturbing to me that this comapny remains at war with customers who are trying to give it money. I am actively looking to take our business elsewhere, because this level of incompetence is unacceptable, and a sign that we should not be trusting our data with these people. Sorry not sorry.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey Amanaman, it would be worth noting that we have limited visibility to the possible causes of a failed payment on our tools, since your bank or payment vendor keeps that information hidden for your protection. As this inquiry pertains to sensitive information that can’t be discussed on the Community, we usually advise discussing payment-related concerns through our Official Support channel. 
       
      Because I understand that you wish to resolve that asap on your end, I ran a search on our system, I located your open Support request there & I could see that a specialized technician replied back to you earlier today within the day. 
       
      Please do let me know here if you haven’t been able to locate their message or you need further assistance in any way & I’ll do my best to check back with you soon. Thanks! 
      • DiogoRSP's avatar
        DiogoRSP
        New member | Level 2
        6 years ago

        Hi,

        I'm not beeing able to update my subcription and I can't understand why. Basically, my card expired and I should update the information with the new card, but it is not letting me do it. What can I do?

        PS: I've tried to use "incognito" but it does not work too.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions