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Nweindav's avatar
Nweindav
Helpful | Level 5
8 years ago

Unable to update payment information

I am on an annual subscription to dropbox.  My payment was set up to automatically paid upon renew with my credit card. Since my last renewal my credit card was updated with a new expiration date.  D...
Payments
upgrades
  • Jane's avatar
    Jane
    6 years ago
    Hey Amanaman, it would be worth noting that we have limited visibility to the possible causes of a failed payment on our tools, since your bank or payment vendor keeps that information hidden for your protection. As this inquiry pertains to sensitive information that can’t be discussed on the Community, we usually advise discussing payment-related concerns through our Official Support channel. 
     
    Because I understand that you wish to resolve that asap on your end, I ran a search on our system, I located your open Support request there & I could see that a specialized technician replied back to you earlier today within the day. 
     
    Please do let me know here if you haven’t been able to locate their message or you need further assistance in any way & I’ll do my best to check back with you soon. Thanks! 
Fearg's avatar
Fearg
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi,

I'm sorry we're not making it easy to pay us! :see_no_evil:

It sounds like though if you have tried a few times to update your payment information that you may be hitting a payment request limit. While this limit exists for your protection it can get in the way sometimes.

This limit should reset after 24hrs but if it does not please submit a support request and we will be able to help update your billing:

http://bit.ly/cm-support

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