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Forum Discussion
unable to restore purchase
There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)
- I bought a pro subscription and it processed payment through the App Store and shows I paid. But in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error message: Unable to Restore Purchases
The operation couldn't be completed.
(NSURLErrorDomain error 409.)Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased.
- Im having the same issue, did you get this solved?
- I’m having the exact same problem!
- Jay
Dropbox Staff
Hi ltg444, thanks for bringing this to our attention.
Are you on a stable and reliable WiFi network?
Could you try connecting to cellular data to restore the purchases?
This will help me to assist further!
- It notified me that my storage was full so I tapped to upgrade and chose the $11.99 per month Plus option. But there is a free 30 day trial so I shouldn’t be getting charged, which I haven’t, but it just keeps putting me through this loop of telling me I need to upgrade and then telling me I’m already subscribed to the plus but then still telling me that I need to upgrade. Meanwhile, I can’t upload any more photos because it saying it’s full. I tried the chat option, but that didn’t get me anywhere. Is there anyone that can help me figure this out?
