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ltg444's avatar
ltg444
Explorer | Level 3
3 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi ltg444, thanks for bringing this to our attention.

 

Are you on a stable and reliable WiFi network? 

 

Could you try connecting to cellular data to restore the purchases?

 

This will help me to assist further!

ltg444's avatar
ltg444
Explorer | Level 3
3 years ago

I tried a few times and it gives me an error message (NSURLErrorDomain error 409.)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey ltg444, sorry to jump in here. 

     

    Can I actually reach out to you via email, so we can look into this internally?

    • ltg444's avatar
      ltg444
      Explorer | Level 3
      2 years ago

      yes please do!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi ltg444, I just sent you an email! 

         

        Cheers!

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