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ltg444's avatar
ltg444
Explorer | Level 3
3 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSUR...
Mobile
Payments
Plans
upgrades
andre347's avatar
andre347
New member | Level 2
3 years ago
I bought a pro subscription and it processed payment through the App Store and shows I paid. But in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error message: Unable to Restore Purchases
The operation couldn't be completed.
(NSURLErrorDomain error 409.)
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi andre347, I've merged you to this thread for those with similar questions.

     

    If you need any further assistance, please let me know.

    • Mslater33's avatar
      Mslater33
      Explorer | Level 4
      3 years ago

      Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Mslater33, happy Friday! 

         

        Would it be okay if I reached out to you via email, in order for us to have a closer look into this? 

         

        Keep me posted! 

  • Ang3's avatar
    Ang3
    Explorer | Level 4
    3 years ago
    Im having the same issue, did you get this solved?
  • Deondre1's avatar
    Deondre1
    New member | Level 2
    2 years ago
    I’m having the exact same problem!
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Deondre1 & Mandy22, thanks for posting here today! 

       

      Have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look.

       

      Keep me posted! 

      • Mandy22's avatar
        Mandy22
        Explorer | Level 3
        2 years ago
        Thank you for sharing that, I just took those steps and it didn’t work. When I tapped on restore purchases, a message popped up that said the operation could not be completed and showed an error code.

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