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deleteme's avatar
deleteme
Explorer | Level 3
2 years ago

Unable to delete account (Error 500)

I'm unable to delete my account. I've tried multiple browsers on multiple computers, in normal and private modes. The issue seems to be account related. Any suggestions?   --- The error messa...
Account Access
Create or delete account
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deleteme's avatar
deleteme
Explorer | Level 3

Hi Jay

Thanks for your reply. The error text has been copied from the actual error message and the URL / link from the web page.

The info in the post was included to suggest that this is probably not a local error.

How would an actual screenshot from one of the browsers on one of the computers be of any value which is not already there?

I see other user reports of the same error but no resolve.

Thanks

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Are you the team admin on a Dropbox Business team? Do you have a paid subscription on your account?

  • deleteme's avatar
    deleteme
    Explorer | Level 3
    2 years ago
    I have/had a paid subscription. It has been cancelled.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi deleteme, just to confirm: when you visit your account's plan page here, do you see Basic, as your plan?

       

      If so, then can I send you an email, in order for us to have a closer look into this? 

      • deleteme's avatar
        deleteme
        Explorer | Level 3
        2 years ago
        The plan is currently Dropbox Plus. A downgrade to Basic has been requested but is pending for 2024.

        You are welcome to send me an email.

        Thanks

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