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deleteme's avatar
deleteme
Explorer | Level 3
2 years ago

Unable to delete account (Error 500)

I'm unable to delete my account. I've tried multiple browsers on multiple computers, in normal and private modes. The issue seems to be account related. Any suggestions?   --- The error messa...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi deleteme, thanks for bringing this to our attention.

 

Could you attach a screenshot showing this error message, while hiding any personal info?

 

This will help me to assist further!

deleteme's avatar
deleteme
Explorer | Level 3
2 years ago

Hi Jay

Thanks for your reply. The error text has been copied from the actual error message and the URL / link from the web page.

The info in the post was included to suggest that this is probably not a local error.

How would an actual screenshot from one of the browsers on one of the computers be of any value which is not already there?

I see other user reports of the same error but no resolve.

Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Are you the team admin on a Dropbox Business team? Do you have a paid subscription on your account?

    • deleteme's avatar
      deleteme
      Explorer | Level 3
      2 years ago
      I have/had a paid subscription. It has been cancelled.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi deleteme, just to confirm: when you visit your account's plan page here, do you see Basic, as your plan?

         

        If so, then can I send you an email, in order for us to have a closer look into this? 

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