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Forum Discussion
Unable to delete account (Error 500)
I'm unable to delete my account. I've tried multiple browsers on multiple computers, in normal and private modes. The issue seems to be account related.
Any suggestions?
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The error messa...
Jay
Dropbox Staff
Dropbox StaffHi deleteme, thanks for bringing this to our attention.
Could you attach a screenshot showing this error message, while hiding any personal info?
This will help me to assist further!
Hi Jay
Thanks for your reply. The error text has been copied from the actual error message and the URL / link from the web page.
The info in the post was included to suggest that this is probably not a local error.
How would an actual screenshot from one of the browsers on one of the computers be of any value which is not already there?
I see other user reports of the same error but no resolve.
Thanks
- Jay
Are you the team admin on a Dropbox Business team? Do you have a paid subscription on your account?
- I have/had a paid subscription. It has been cancelled.
