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Forum Discussion

New member | Level 2

4 months ago

Still charged despite downgrading to basic

Have downgraded to basic but am still being charged £9.99 a month,
Why?

Walter
4 months ago
Hi there NettieF - sorry to hear about this.

Do you happen to have another Dropbox account, associated with a different email address of yours?

Have you tried our self-served look-up tool to identify the email address that's associated with the charge by any chance?

Let us know more and we'll take it from there.

Walter
Dropbox Staff
4 months ago
Hi there NettieF - sorry to hear about this.

Do you happen to have another Dropbox account, associated with a different email address of yours?

Have you tried our self-served look-up tool to identify the email address that's associated with the charge by any chance?

Let us know more and we'll take it from there.

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