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Forum Discussion
Still charged despite downgrading to basic
Have downgraded to basic but am still being charged £9.99 a month, Why?
Hi there NettieF - sorry to hear about this.
Do you happen to have another Dropbox account, associated with a different email address of yours?
Have you tried our self-served look-up tool to identify the email address that's associated with the charge by any chance?
Let us know more and we'll take it from there.
Walter
Dropbox Staff
Dropbox StaffHi there NettieF - sorry to hear about this.
Do you happen to have another Dropbox account, associated with a different email address of yours?
Have you tried our self-served look-up tool to identify the email address that's associated with the charge by any chance?
Let us know more and we'll take it from there.
