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Juliebug2184's avatar
Juliebug2184
Explorer | Level 3
I have Dropbox basic. On my account it’s basic, says it’s free. Yet I noticed I am getting charged $20 monthly. No option to remove payment information. No option to cancel my subscription since I technically don’t have one. No phone number to call. Help?!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi there, Juliebug2184, sorry to hear about this.

 

Is it a Dropbox charge or perhaps a Dropbox Sign one?

 

If it's a Dropbox charge, you may use our payment lookup tool; this should show you the email address associated with the payment.

 

Can you try and let us know what you find?

  • Juliebug2184's avatar
    Juliebug2184
    Explorer | Level 3
    4 months ago
    That is not working. Keeps coming up with error message of put the credit card info in and I am.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hi Juliebug2184, could you contact the support tool by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
       

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