You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
3 years ago

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
Account Settings
Dropbox Plus
emails
Passwords
Security
  • Hannah's avatar
    Hannah
    3 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

projectbluesky22's avatar
projectbluesky22
Explorer | Level 3

hi Hannah,

 

I'm having this same issue. Are you able to assist me also please?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi projectbluesky22, happy Tuesday! 

 

Have you tried a different browser, in order to request for a verification email, and password through that?

 

Let me know of any updates!

  • projectbluesky22's avatar
    projectbluesky22
    Explorer | Level 3
    2 years ago

    Hi yes I've tried Safari, Chrome and Firefox and also using private tabs

    • projectbluesky22's avatar
      projectbluesky22
      Explorer | Level 3
      2 years ago

      Can anyone please assist me with this

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi projectbluesky22, I just sent you an email, and I'll be happy to continue troubleshooting there.

       

      Cheers!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions