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posieplum's avatar
posieplum
Explorer | Level 3
3 years ago

My account won't sync, even after I upgraded to a paid subscription; still says I'm on Basic

After getting an email saying I needed to upgrade my account, I logged into my apple ID and upgraded. Yet the account will not sync and still says I need to upgrade my account. It's maddening!  I...
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  • Hannah's avatar
    Hannah
    3 years ago

    That's great to hear, posieplum!

     

    Thanks for the update here, too.

     

    If you have any other questions, don't hesitate to let us know!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey posieplum, thanks for bringing this to our attention.

 

Have you tried to restore your purchase?

 

You'll find this option if you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchase".

 

Let me know how it goes.

  • posieplum's avatar
    posieplum
    Explorer | Level 3
    3 years ago

    Thanks Hannah, it worked when I logged in on my phone app!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      That's great to hear, posieplum!

       

      Thanks for the update here, too.

       

      If you have any other questions, don't hesitate to let us know!

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