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Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
Total cockup on so many levels. I think the thing I am most cross about is the fact that a service we found reliable, enjoyable to use and subsequently integrated as a stalwart to our very lives has suddenly and with very little warning, held millions of people over a barrel essentially. It just goes to make you question who you trust - clearly not the people in charge of rolling out this project!
Here is the email I sent just now: *pretty fuming*
<< What an absolute disaster this has been. If we treated our customers like this we would expect to see a significant dent in our profits due to dwindling consumer confidence. I hope lessons are learned from this and those responsible for this crass, ham-fisted fiasco taken to task.
I have used Dropbox for years and highly recommended your service to very many people. How can I now recommend a service which rolls out such ill-considered and bumbling nonsense such as the recent Date of Birth request? I understand that it is a requirement to safeguard certain users and that is not called into question but this has wasted hundreds of thousands of hours of people’s time, and not to mention worry about their valuable data being deleted in 48 hours. If you were a bank looking after my money I would close my account and go elsewhere.
Then, not to have the facility in place to actually carry out the requirement takes cocking-up to a different level; followed a day later by a half-arsed email detailing something about ‘confusion’ serves to placate the situation??!! There was no confusion. We all understood that is has been a nonsense from the word go.
Totally unacceptable and I demand a full explanation and apology from the highest level, which should be the least all your customers deserve for the time and worry this has caused everyone.
I would also like to see some concession for the significant number of hours I have wasted on this (so far).
I look forward to your reply. >>
Here is the email I sent just now: *pretty fuming*
<< What an absolute disaster this has been. If we treated our customers like this we would expect to see a significant dent in our profits due to dwindling consumer confidence. I hope lessons are learned from this and those responsible for this crass, ham-fisted fiasco taken to task.
I have used Dropbox for years and highly recommended your service to very many people. How can I now recommend a service which rolls out such ill-considered and bumbling nonsense such as the recent Date of Birth request? I understand that it is a requirement to safeguard certain users and that is not called into question but this has wasted hundreds of thousands of hours of people’s time, and not to mention worry about their valuable data being deleted in 48 hours. If you were a bank looking after my money I would close my account and go elsewhere.
Then, not to have the facility in place to actually carry out the requirement takes cocking-up to a different level; followed a day later by a half-arsed email detailing something about ‘confusion’ serves to placate the situation??!! There was no confusion. We all understood that is has been a nonsense from the word go.
Totally unacceptable and I demand a full explanation and apology from the highest level, which should be the least all your customers deserve for the time and worry this has caused everyone.
I would also like to see some concession for the significant number of hours I have wasted on this (so far).
I look forward to your reply. >>
