We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
The link sent to me this morning (which did nothing useful at the time) now allows me to set my date of birth. I suggest that you try again to see what happens.
Yes, this just worked for me as well, so they must have got this fixed.
Has anyone actually received an official update on the issue to inform them that the link seems to work now?
Or are they assuming that everyone will spontaneously decide to try the link again even though they have tried it unsuccessfully many times before.
The link works now, but no I haven't received an email saying it works. Nor have I received an email saying "hang in there, we are aware of the problem and working to fix it". In general, the comms has been abysmal.
