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Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
I spent an hour raking around the account settings and can't find anything so I contacted support via chat.
You have to wait for an email with a link, allegedly.
TL;DR
Chat
Hi there, how do I add a Date Of Birth to Dropbox? I'm tired of the constant nagging from the app, but I can't find anywhere to add it.
Me
Hi Michael! Thank you for contacting Dropbox Support. My name is Dawn, and I'll be more than happy to assist you today with your request.
If I understand correctly, you would like to add the date of birth. Sure! Let me look into this for you right away
Can you please tell me is there a link in the email notification you received?
Dawn
The link just goes to your help center which tells you that you will close the account if there is no DOB but not how to add it#
All the bad things that will happen but not how to stop them happening.
I've spent too long on this already
Me
Okay, no worries! You will receive a further notification from Dropbox with instructions
I can deeply understand your concerns but you will be notifies with a different email, don't worry!
Dawn
Why not just update that page to tell people how to do it?
I pay £168 a year, I don't expect to be told that my account is going to be closed and not be able to resolve it
Me
I know where you come from and I will make sure to pass this on to my team
Dawn
I'm sure my subscription being cancelled won't damage the business but this is one easy way to lose a customer
Me
I'm really sorry for this inconvenience!
Is there anything else I could help you with today, before we close this chat?
Dawn
I'll just start downloading to OneDrive I think. I'm not sure I have confidence that my account won't get closed
Hi there
thank you.
exactly my thoughts and response to the online chat with ‘support’ who obviously have no information and no idea.
ive set up a basic account tonight with different email details but will be downloading to somewhere else as a back up.
it’s a pain in the backside especially as I’m paying for a service which offers support!
