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Forum Discussion
I'm trying to cancel a plan, but I can't see the cancel option, why?
I am paying a monthly amount to Dropbox but apparently I only have a Dropbox Basic account which means i don't have any access to human support. I have followed the recommended steps to cancel after logging into my account but I don't have the Cancel option they are referring to and I'm going round and round in circles. Can anyone advise how I can do this without sending a physical letter with their template to Dublin?!
- Rich
Super User II
Josyanneh wrote:
I am paying a monthly amount to Dropbox but apparently I only have a Dropbox Basic account which means i don't have any access to human support.
First I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription.
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
