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Misstery's avatar
Misstery
New member | Level 2
4 months ago

I'm on a Basic plan but being charged £9.99 a month, why?

I barely use Dropbox so I'm on the basic plan but I've recently noticed that my card is being charged £9.99 a month.

 

Why is this? How do I cancel my subscription?

 

Customer service is shocking!

 

Thanks,

 

 

Billing
cancellations
FAQ
Payments
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi Misstery, thanks for bringing this to our attention.

     

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

    According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
     

    This will help me to assist further!

    • Misstery's avatar
      Misstery
      New member | Level 2
      4 months ago

      Hi,

       

      On my statement it says:

      Dropbox DB.TT/CCHELP IE

       

      Does that help?

       

      Thanks,

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for the info, please could you contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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