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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
I have a similar situation. I have not used my Dropbox account in almost a year. I actually forgot I had it. Obviously - not something I need. Anyway - I just got a bill for $102 renewal. I received no notification that it was about to renew. I need to obtain a refund for this and cancel or "downgrade" to free account. Can someone help me on how to pursue this. Unfortunately - it is not clear on the website how this can be done. HELP!
I have the same issue. I dont use Dropbox but I have been charged the renewal without notification. I cancelled all the files and looking for refund.
- Megan
Dropbox Staff
Hey guys!
I just sent all three of you an email, in order for us to have a closer look into this. Feel free to respond back to me, and we'll take it from there.
Thanks!
I'm in a similar situation: I signed up for a trial with Dropbox Sign, later went to cancel it in my main Dropbox subscription page, and did not see any such subscription there to cancel. A few weeks later, I got hit with a $180 charge that I did not want or need. Please contact me for refund and cancellation details. Thanks!
- Hannah
I have never received an email from you! Regards Neil
