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Forum Discussion
I want a refund for my e-signature subscription
So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to find the invoice or bill on dropbox, just the charge on my bank account. I feel like dropbox just stole my money. This experience may force me not to use dropbox anymore.
If anyone can help, please advise. It's wild how you can't talk to a person.
Hi there washiewash, thanks for reaching out to us.
I'm assuming that you're referring to a Dropbox Sign subscription, correct?
If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.
In any case, though, can we reach out to you via email, so we can look into this internally?
Let me know.
- Hannah
Dropbox Staff
Hi there washiewash, thanks for reaching out to us.
I'm assuming that you're referring to a Dropbox Sign subscription, correct?
If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.
In any case, though, can we reach out to you via email, so we can look into this internally?
Let me know.
Hey Hannah,
That would be amazing! Thank you. What's the best way to forward you my email?
Brandon
- Hannah
We already have it, Brandon!
I just sent you an email, so make sure to check it out, when you get a chance.
Thanks!
Thanks for sharing the information i also want to refund my e-signature subscription
- Megan
I'm having the exact same problem. I've been billed for Dropbox Sign but I cannot find it in my account settings for the life of me. I can only see that I have Dropbox basic and get 3 signature requests a month, which is all I need right now and why I wanted to cancel my Dropbox Sign trial but couldn't figure out how. I submitted an online inquiry about it last week but haven't received a response.
