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Forum Discussion
I want a refund after my account was upgraded from a trial
I am experiencing an issue with Dropbox after previously subscribing to a free trial of Dropbox Essentials. On the day the subscription was set to renew, I requested assistance from Dropbox to cancel my subscription and prevent any charges to my card. While they downgraded my account, I was still charged CA $315.27. Unfortunately, I have been unable to reach Dropbox directly, as there appears to be no responsive email or phone support, and replying to their emails has yielded no response. This situation is frustrating as I have been charged a large amount despite no longer needing Dropbox. I am seeking a refund and assistance to resolve this matter.
I am having the same problem. I tried to delete my account and cancel the subscription, but there was an expired credit card on my account. I thought I removed it, but it's still there. I was charged $216.00. I am in this loop of trying to get some kind of support, but all of the "support options" don't have any links or ways to find anyone. My only thought is to call the credit card company. I'm so frustrated too! I'm interested to find out if anyone has any ideas on how to get this fixed!
- Jay
Dropbox Staff
Hi theDDSguy, andrea1987, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.Hi @ theDDSguy
Thank you for getting back to me. I did hear back from Dropbox Support and everything is taken care of. Thank you so much for getting back to me so quickly.
