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Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Dropbox Basic
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jonny dongz's avatar
jonny dongz
Explorer | Level 3
2 years ago
Im trying to upgrade my plan but it keeps taking my money and not giving the upgrade?
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey jonny dongz , sorry to see you're having trouble.

     

    Did you upgrade your account directly through our website or from the app on your phone? If the latter, was the payment made through iTunes or Google Play?

     

    Also, can you please clarify if you have two Dropbox accounts linked to two different emails? 
     

    Keep me posted! 

    • jonny dongz's avatar
      jonny dongz
      Explorer | Level 3
      2 years ago
      upgraded through phone and itunes and yes i have 2 emails 2 accounts

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