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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
I have been charged for my subscription (my account lapsed as I had no money in the right account at the time) yet my account still shows as basic and has for 2-3 weeks. It's affecting my ability to work. How can I get this issue resolved? I'd also like a refund for the time I've not been able to use my account normally.
Cheers.
- Nancy
Dropbox Staff
I've managed to sort it through FB chat, though have had no luck requesting my plan to start today to recoup the weeks I haven't had access. Is that something you can help with?
Cheers
- NancyDo you mean that you’d like to request a refund, as you mentioned in the beginning, because your account was upgraded today?
If so, can you please clarify from which platform did you upgrade? Was it directly from the Dropbox website, the App Store or the Play Store?
Keep me posted!
- Hello, community,I am from India. I made a payment on the 13th of May towards my subscription degradation through the UPI portal. And it is not updated yet in my account and at that time I thought it might be an error and I will get a refund automatically.Now I cannot raise a query as dropbox hasn't included a UPI-based tracking system yet.I want a refund for this transaction.And Dropbox support is spinning me in circles without any conclusions to my problem.Please help me get through to a support person to raise my complaint.Please
- Megan
Hi @4Play, let's see what we can find on this!
Can you walk me through the steps and platform you followed when you tried to pay? When you say you paid using the UPI portal, can you let me know more?
If I were you, I'd also try to locate the payment, using our self-serve look-up tool right here.
Let me know the results!
I need help as I never hear anything back from support or lack there of.
- Megan
Hi Pissed off User NZ, I'd be happy to help!
Is it possible that you accidentally upgraded the wrong Dropbox account?
Have you tried using our self-serve look-up tool, in order to locate the charge, and check the email behind the account?
Keep me posted on the results!
No luck on the 12 digit number, I have a screengrab of the bank payment details if I could send that through as proof of purchase.
Aldo I believe I only have one account.
My email address that I would be signing in on is [email removed as per Community Guidelines]
Regards
Grant Allen
- Hi,
I paid for 2 subscriptions, either didn’t go through in the app but I have been billed twice. It still shows basic on both my accounts. It’s really frustrating because I really need to use the subscriptions besides the fact that I already paid for more than 1 subscriptions (i only wanted professional but tried another just to see if that’d work but also not).
Can someone help me out?- Megan
Hey there meredith rose & Renate Kluin , how are you today?
I'd be more than happy to help you understand a bit more on this. Would it be okay, if I send you an email, in order for us to have a closer look into this?
Keep me posted!
Hi---I paid for a plus subscription on 2/7/2023 and then do not have it. I am protesting the charge to my visa. I want dropbox plus and do not want to pay for another yearly sub. Can you give me a phone or someone who can help me at dropbox?
- It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.
As my account isn’t showing that I’m paying for the premium plan, Im unable to talk to any dropbox customer service person.
This is so frustrating. Does anyone have any suggestions as to how to reach drop box customer service?- Rich
Super User II
Araye77 wrote:
It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.Are you sure you're signing in to the correct account? Use the credit card charge lookup tool to identify the account you're being charged for and make sure that's the account you're signing in to.
